1 reviews | Active since Nov 2018
Poor Service for the 3rd Time
My third attempt to take out a Credit Card with this company is once again failing horribly. I have never experience such a poor effort from a company trying to get new customers. I have been waiting since the 24th December 2018 for my Credit Card, no contact has been made, update provided or any form of response. So today after R100 worth of airtime and 35 minutes on the phone, I get told customer service agent who lacked all kinds of assurance and confidence in what was being said that the application was never received (firstly), then after it was located (somehow) that she its in progress and no SLA can be provided. This is **** poor customer service.
It really sucks that a person has to go to a public forum before getting any form of knowledgeable response. PLEASE CAN SOMEONE LOOK INTO MY CREDIT CARD APPLICATION: ********** ********** 8619
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Best regards,
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Best regards,
I am Marvellus Chauke and I will be facilitating your case. Please use the following reference number: ***. This confirms that an incident has been logged. I will update you on the matter within two working days. My email address is ***or you can reach me on *** if you need any further details.
Best regards,
I am Marvellus Chauke and I will be facilitating your case. Please use the following reference number: ***. This confirms that an incident has been logged. I will update you on the matter within two working days. My email address is ***or you can reach me on *** if you need any further details.
Best regards,