Poor service for non clients of Absa

I had app**** for a product through absa. I got approved and they are busy with my application. I sent through my proof of residence as it is a store account regulated by the NCR and the card division accepted it I was told to go to absa and updated my number on my profile.l hand to take my ID with. I go to Absa today to get this done. The lady named Anele comes it assist me. She required a proof of residence she did not want to accept the store account so I offered here my vehicle statement. The bank made a mistake with the postal code so she said she could not accept it and there was nothing she can do to assist me. So something as simple as a number change could not be done. I dont understand why my store card account was not accepted. As I recently used it for FICA. I think she was too lazy to get the job done properly and assist a client. I will not be going to Absa randridge ever again. Her response was I must bring the correct proof if residence yet I was there and offered he my correct proof of residence which she did not want to accept. Poor customer service from this branch.