Poor service for loyal clients

I have been a Absa customer for over 20 years and was employed by them for over 10 years. I have all the banking products I. E. Credit cards plus a homeloan, two Avaf accounts etc. All these product offerings and more but I am afraid that I am seriously considering moving my business to another financial institution. Month after month I have to follow up on Absa rewards earned. Log calls and queries and continue to be told my queries have been escalated. They are quick to recover banking fees and reward fees just not that quick in rewarding their clientele. I have a good credit standing no defaults or judgements with two vehicle finance accounts which has been conducted well struggling to finance another vehicle even though I have advised them that the one vehicle will be traded in. Affordability also not a problem,, just highly annoyed and irate with the poor service I have been getting. Please also don't ever try and visit a branch over lunch time in Bela Bela as all the staff is likely to be on lunch