Poor service for absa policies

We have lost our dad in March 2022 . WE have had endless issues with back and forth communication with absa in terms of what forms have been submitted, the absa teams do not care to correspond with each other and the level of unprofessionalism and is appalling especially as we are trying to finalize a deceased estate issue with regards to my father. This issue will also be sent to Ombudsman. I would not recommend ABSA for any financial or deceased estate dealing's at all in the future. I belive that absa consultants are not equipped or educated enough to deal with matters regarding policies and this could also be due to poor training from absa itself.