AV
Annette V
1 reviews | Active since Jan 2020
25 Aug 2020, 14:46
Poor service.
Our bond was cancelled with Absa Home Loans in March before the lockdown. We are still waiting on Absa to cancel the life cover cessions with Sanlam and let us have our original Sanlam Policies. Despite several requests nothing has happened apart from receiving reference numbers for the complaints.
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Absa's replyOfficial
25 Aug 2020, 17:10 Dear Annette Volschenk Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***6. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care
Absa's reply25 Aug 2020, 17:10
Official
Dear Annette Volschenk Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***6. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care