POOR SERVICE

Lee-Anne.... after weeks trying to get feedback from ABSA, I will most probably get feedback now after this review, ridiculous to see that a client has to complain before getting feedback...........Worst service received in my entire life, if only I can advise clients to move their insurances from the banks and go to a different broker I would highly recommend that, not all clients are aware that if you have a bond through the bank you are able to move to your own insurance broker, its sad that we have paid such huge amounts over the years to receive such poor service and don't even claim for all the damages that we have experienced.

Logged a claim to get our bore hole repaired, ABSA advised that they don't have contracts working on bore holes and that we have to get our owner contractor, we did that, after 2 weeks as the client I had to follow up just to find out that the report was not specific that the contractor has to give more detail which they did and again I had to follow up to find out its still not sufficient and that they will send a contractor out for assessment, after the 2nd attempt and 100s of calls to ABSA and a call the the manager Lee-Anne which se promised to give feedback and from the 25th of July from there on I have been calling daily leaving messages to call me and as of today the 7th of Aug NO call from Lee-Anne nor feedback regarding the claim.