PJ
Philip J
1 reviews | Active since Aug 2020
26 Aug 2020, 11:42
Poor service
I stopped my credit card 2 weeks ago due to potential *****. I was promised that I would receive a new card within 5 days. After 2 calls to Credit Card division I was told they were migrating from mastercard to visa and I must phone my bank - I am a Private Bank Client. Have now tried twice to phone and the phones are not being answered. the first time I held on for 18 minutes and today, I held on for 1 hour!!!!. After which I was cut off. Very poor service.
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Absa's replyOfficial
26 Aug 2020, 12:25Dear Philip Jordaan , Thank you for bringing this matter to our attention. We sincerely apologies on any inconvenience caused. Your complaint reference number is C-***4. Kindly provide our office with a id number or account number to ensure effective investigation and feedback
Regards
Daphne Le Grange
Regards
Daphne Le Grange
Absa's reply26 Aug 2020, 12:25
Official
Dear Philip Jordaan , Thank you for bringing this matter to our attention. We sincerely apologies on any inconvenience caused. Your complaint reference number is C-***4. Kindly provide our office with a id number or account number to ensure effective investigation and feedback
Regards
Daphne Le Grange
Regards
Daphne Le Grange