Poor service

My wife got paid her inheritance from her late brother who used to work at the mine, the mine paid the funds through ubank then ubank paid it to my wife account number which is absa, for some reason absa clearing house is holding the funds even though they have verified the funds with the mine. I don't understand why these guys don't have good work ethics and stick to their protocols. It's now more than ten days my wife is waiting for this funds to land in her bank account and she is now admitted to the hospital due high blood pressure from all the stress she has gotten from people telling her must wait for this and that