Poor service

A couple weeks ago I had called the bank and enquired about the amount that was frozen in my account. The person that i was talking to in the ***** division had told me that multiple cases that were open had been closed but none of those funds were released back to me and they had said that the funds should be cleared soon but its been 2 weeks since my last call with them amd still I have had no funds released to me. Please fix this ASAP.