Poor service 😢

In 2019 Absa was awarded by the attorneys to act as custodians of my sister's trust unfortunately and it's been a real nightmare.today it's her birthday and Absa refuses to buy her a phone that she wants, they refused to improve her living conditions as requested by the the******.They always disrespecting my mother when the speak to her because she main legal guardian. They refused to buy her stationery for school.The consultant handling the trust really doesn't care and has no sense of urgency even his team leader or manager doesn't seem to care.i am now 100% certain that ABSA is a bank for the elite and only provide best service based on your race. We have been struggling with the Absa Trust team for year now and it's tiring.they don't want to share statements or the balance of the trust, they don't share guidelines on how we claim for funds but instead they decline request without any explanation or recommendations.