Poor service especially from the account holder Tlou Chokwe

I have a trust account at ABSA. They have too much restrictions that caused me to choose a course at college that I didn't want to do whilst I had enough money to do what I wanted. Now I'm stuck in this course and I no longer enjoys it. I terminated this account two months back and only to find out they didn't do it. Now I didn't receive my money neither my monthly allowance for two months. The service is very poor especially from the trust account holder Tlou Chokwe.