POOR SERVICE

I am currently overseas and Uber debited my card in error for an amount of SAR 2241 , which equates to a rand value of R10040. i immediately contacted uber and it was reversed , howevr my bank is reflecting the amount as pending payment , I called the international bank number for absa and the consultant advised to send an email to authorizations and request reversal , which i did and received Ref : C-***7. As i am overseas and in urgent need of my money i called to follow up and the Consultant from International banking checked and advised number does not exist and i must resend my request . This is really upsetting and stressful as i am in a foreign country with literally no funds and i must resend a request!!!!...Can someone look into this urgently