poor service

I never received such bad service in my life .I am so fed up with this bank .I keep on requesting the documents and they keep on sending wrong documents with someone's details .I am not sure if they are running a business or a circus .I have been a loyal customer for more than 20 years the thanks that i get is a poor service .I want the correct documents and please stop sending me the incorrect documents .I don't want quotation .I have signed a contract with your attorneys .I need the contract as soon as possible .I really regret having to deal with your business .I always defend the bank when people talking how bad your company and service is, now I can see what they meant. You close the complain while you send me someone details .I don't think POPI ACT works with your company if I received documents that shows 4 people's ID numbers and their full name while on that documents threes nothing confirming that it belongs to me .Don't you think is so reckless ,careless of your employees not to check before sending them.