Poor service

I am very disappointed on Absa, my husband passed away and I closed his account on the 17th of October 2022, I requested the money to be transferred and gave them all the documents including the executorship letter. I am unemployed and my child has not been paying school fees since his father passed away. When I go to absa branch or call they keep telling me that the process is still on FICA or FICA has approved and I should expect the the money within 3 days, l. I dont have a place to stay now coz I can’t pay the rent, my child can’t go to school now because Absa doesn’t want to release our money, so why is it so hard for you to transfer my husband’s money? Its not like I need a loan from you. Release my money.