sA
shanaaz A
1 reviews | Active since Jul 2016
18 Apr 2020, 15:48
Poor Service
Everytime I try to make an application for a loan or overdraft it kicks me off the system and has made more than 60 enquiries which has affected my credit score drastically. I have one now saying there is one approved ready to be finalized but how do you finalize it ????
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Absa's replyOfficial
20 Apr 2020, 08:43Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Absa's reply20 Apr 2020, 08:43
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd