Poor Service Delivery - Unacceptable Delay in Business Account Opening

I visited the ABSA branch at The Grove Mall to open a business account. After waiting 45 minutes—despite the consultant, Tshoane Mapheto, being available but on a break—I was finally assisted. I was assured that I would receive a call within 48 hours to confirm details and finalize the account opening. However, after multiple follow-ups via emails and calls, I only received one response on Thursday, stating that I would be contacted the same day. No call came. The same happened on Friday, and now I am suddenly being told there is a backlog. It is now Saturday—six days later—and I have yet to receive a phone call or have my account opened. This delay has severely impacted my ability to pay my staff. Had I known about this level of inefficiency and poor service, I would have taken my business elsewhere. As a Private Client at ABSA, I find this treatment unacceptable. I expect an immediate resolution to this matter. Please escalate this issue and provide me with a definitive timeline for when my account will be opened.