Poor Service Delivery on Closing of Credit Card Account

Good Day

Kindly assist my credit card was settled over 5 days ago and I have been getting a run around to close my account ,every time I make contact with the debt review department I am informed different information by different consultants ,I require my paid up letter as a matter of urgency as this is delaying the process of me receiving a clearance certificate

This matter needs to be escalated so that I can receive the paid up letter which is taking forever from Absa side this is the most poor service I have ever received from a financial institution