Poor service delivery

So I've app**** and submitted the forms for my daughter's first MegaU savings account on fifth teen of July. Now more than a month later im still struggling with this account, turns out that the card was delivered to the branch at Cape Gate on the eighth of August and no one not the courier or the ABSA bank at Cape Gate bothered to let me know. I've spent the entire day today trying to get hold of the bank for confirmation if the card is in fact there but no one answers at all, is the branch closed down? Or is the customer service that bad ? It's been a very long frustrating experience even though i am a current ABSA client myself.