Poor service delivery

My credit card was retained by a ATM and subsequently I had to stop my credit card. Absa promised a new card within 5 working days and even send me a notification that the new card will be delivered on Thursday 12 May 2022. This was never done and I still do not have my new credit card.

Ref nr: 07/05PVSC120047.Reg FSP/NCRCP7

I am really sick to the bone for the poor service ABSA is supplying. I am considering moving to another bank who care for their customers.

I am a private banker and have been with ABSA for 30 years. SEEMS LIKE IT IS TIME TO CHANGE!