Poor Service Delivery by ABSA Bank

Item: Absa
Rating: 1
Author: Mpendulo M

Miss Koleka Constance Nomxhanya ID 701 ********** 087 made a money transfer at Mthatha Plaza and the money was ****** and not recieved by recipient as it was deposited on 2018/02/13 . The case was opened Mqanduli SAPS cas 51/2/2018 and the refund from ABSA is still outstanding. Contact number **********

Helpful (0)

Replies (3)

Absa's replyOfficial

02 Aug 2018, 11:22

Dear Customer

Thank you for bringing this matter to our attention.

Please provide me with your complaint reference number to enable me to conduct a follow up for you, this information can be sent via private message.

Regards

Claudette

Absa's reply02 Aug 2018, 11:22

Official

Dear Customer

Thank you for bringing this matter to our attention.

Please provide me with your complaint reference number to enable me to conduct a follow up for you, this information can be sent via private message.

Regards

Claudette

Mpendulo M's updateReviewer Update

02 Aug 2018, 15:25

There was no reference number given by ABSA bank to the complainant so proceed with your investigation

Mpendulo M's update02 Aug 2018, 15:25

Reviewer Update

There was no reference number given by ABSA bank to the complainant so proceed with your investigation

Absa's replyOfficial

03 Aug 2018, 09:50

Dear Customer

You need to visit the branch to log a ***** case, you will also need to open a case at the police station as this needs to be provided to the forensic investigator to investigate the matter.

Regards

Claudette

Absa's reply03 Aug 2018, 09:50

Official

Dear Customer

You need to visit the branch to log a ***** case, you will also need to open a case at the police station as this needs to be provided to the forensic investigator to investigate the matter.

Regards

Claudette