POOR SERViCE DELIVERY and DISCONNECTED SYSTEMS

I (Mohanoe DB with ID no:***) settled my vehicle finance with absa last month, this month they go on and debit again, I called on Tuesday, they said it hasnt reflected on their statements, it will be processed on Wednesday(yesterday) which they didnt honour. I call again today, they say they not the ones processing payments, it will be done in 48 hours, now this is my money, i have to buy kids their Christmas clothes, it is their right, but thanx to Absa they are denying them theur rights and i will appear to be a useless parent(:, they gave me a ***,i do not know how will having a reference number help me. ****ed for years!!!!!!