Poor Service Delivery

I went to the Middelburg Mall branch to do an international money transfer application. Stood outside the bank in the queue and waited behind about fifteen customers. After the circus of covid temperature measurement and what have you, the attending bank employee went inside and came back to tell me the lady working with international transfers is on study leave and will only be back on Wednesday and no one else can help me. Surely there should be more than one person at a branch qualified to do international money exchange. Therefore, yet another example of poor service delivery in a former good bank that went down the drain.