poor service delivery

yet again today at 15.14 I received a call from BD attorneys regarding my personal loan account lastweek I only received a e-mail from absa Daphne Le Grange after I posted Absa send me a breakdown off the months I paid short etc however they failed to go over the notes that was **** by the consultant who assisted me with making an arrangement regarding the outstanding so this week they handed me over again to attorneys and not even 1 single person from Absa phoning me back regarding my first query this is very poor service from Absa as I am banking with them for over 17 years. They are aware of what the pandemic has done and instead or phoning me back and looking for a resolution they don't know my situation instead they just hand me over to attorneys.