Poor Service Delivery

I app**** for a personal loan on the 5th December.On 8 December I followed up and was informed by Nondumiso that I need to send my salary advice in order to finalize my application which I did.I did not receive any feedback.I phoned every day in order to follow up on the progress made.By 10 December I was informed that I will have an answer by 12:00 that day. Needless to say I did not receive any feedback.On 11 December I contacted again, informed that there is a backlog and I need to be patient. I requested to speak to the supervisor. I raised my concerns with Bongi who informed me that I will have an answer before the end of the day. Surprisingly I received a call from Nondumiso only a few minutes later informing me that my application was declined due to insufficient cash flow. It was very strange that my application was submitted on the 5th on 11th I still had no answer because they were still busy but minutes later I received an outcome. I explained to Nondumiso that I am not satisfied with the outcome as the reason for my application is to pay off debt and better my cash flow. She pledged to access it again and give feedback. No feedback and not available if phone