Poor service delivery

My husband opened an account at Absa Northgate on the 10 July 2018.Funds were deposited into the account on the 17th July 2018 and when he went to make a withdrawal at an Atm it was declined due to Fica requirements. The sales consultant did not call to inform him if this and we were made aware of this only when we called bank on the 18th July 2018. The sales consultant PJ Mahlako advise that The issue was to be sorted out in 10 minutes and the call was made at 10am on the 18 July 2018 and she promised to call either me or my husband to inform us that the account was sorted out. I called the bank again round a 1pm on the same day as we had not received a call as promised. I spoke to the receptionist who promises to get the manager to call me back and to date I am still waiting for that call. My husband has no money for fuel to get to work on the 18 July 2018. The service is pathetic and Absa has no remorse for their clients. I demand a compensation for my husband from Absa for the day lost from work due to having imcompetent staff working ay Absa.