1 reviews | Active since Mar 2018
Poor Service delivery
An absolute bad experience on so many levels. Being a Platinum Client I have moved my money to an account with another bank as I am not able to to touch my own money through internet banking. Going to a branch after driving 100's of kilometers (living on a farm) to be given a phone number to call for assistance which I have already called for days and litteraly were holding the line for hours without any success. No reply to e-mails, nothing.
Also trying to clear in inward foreign payment without any success.... same story.
My phone account is higher (holding for hours) than the money I am supposed to receive.
I will be moving my personal and business account to another bank.
Dear Customer
Thank you for bringing this matter to our attention.
Please accept my sincere apology for any inconvenience we may have caused you, kindly provide me with more information regarding the the inward transfer, when was the transfer done into your account, the amount and from which bank, this information can be sent via private message.
Regards
Claudette
Best regards,
Dear Customer
Thank you for bringing this matter to our attention.
Please accept my sincere apology for any inconvenience we may have caused you, kindly provide me with more information regarding the the inward transfer, when was the transfer done into your account, the amount and from which bank, this information can be sent via private message.
Regards
Claudette
Best regards,