Poor Service Delivery

Afternoon Peter, My name is Elsie Chauke and I have a complain about ABSA Bank Insurance the service delivery is poor. On the 02 of February I lodge a claim for my stove the oven light blew and the plates are not working as well. I logged on ABSA website and lodge a claim and here are the detail of the claim:<br> CONFIRMED<br> Thank you for notifying us of your loss. You will be contacted as soon as your details have been verified.<br> Reference number: 25831<br> <br> Until this day on I haven't heard from them what of the service is this?????<br> <br> Regards,<br> <br> Elsie Chauke<br> ***