Poor Service Delivery

I’m not sorry to this but I’m dismally dissatisfied and disappointed by your service by far , I’ve been your client for some time now and this my last resort to to take this matter further and maybe it will get attention. My December premium debit order did not go off as agreed with the bank , so i presumed that maybe cause of the holidays there might be a delay , then from the 3rd of January I’ve been asking your consultants to relaunch the debit and I’ve called in a multiple times since first week of January and all the time , they would say that the debit will go off the next day until lately this week when I’m receiving calls from collections saying my account in arrears and that my debit mandate has been removed , I’ve never defaulted before on any of my accounts and when someone calls me saying a payment is behind and is affecting my credit score , I get very upset. Then I asked for a settlement letter and copy of natis but still I’ve waited and waited and no one has sent that . Can you please get your house in order and send the damn settlement letter .