Poor service deliver

Hi i took absa idirect insurance, on the 6th month with them i had an accident, a minor accident and for them to validate the claim it took 5 weeks more over that they wanted to write off the vehicle as they over quoted vehicle repairs, i bought the vehicle in january 2019 and insured it with Absa and when it had an accident they said its worth 84k, their quote for repairs was 114k and i ended up cancelling the claim and repaired the vehicle my for 25k they never assisted me with anything not even a cent but month end they debit on my account.. i would like to advise anyone whose using ABSA Idirect to just cut the ties they are not good when it come to service.