Poor Service - Deceased Estate

I lost my husband tragically in November 2020, and am still reeling from shock and grieving for my loved one. I notified ABSA Westville Pavillion within a week of his debt. I issue them with a copy of the death certificate. Our will is held with Absa and they have sent me a copy of same. I have not yet had an acknowlegment of my notification or any communication regarding the winding up of the estate, 8 months later. Their service stinks.