WS
Wendy S
1 reviews | Active since May 2020
11 Oct 2023, 08:16
Poor service
I have been struggling for weeks with both my absa app and online even though i am fica compliant when applying for a offer on the app it tells me to go into the branch with my ID and proof of residence. I called and logged complaints telephonically and nobody can help me i just get pushed from one department to the next. Would u prefer i move to another bank?
Helpful (0)
Replies (1)0
Replies (1)
Absa's replyOfficial
11 Oct 2023, 09:31Dear Wendy Searle Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***7. Kind regards,Group Customer CareRezona Louw
Absa's reply11 Oct 2023, 09:31
Official
Dear Wendy Searle Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***7. Kind regards,Group Customer CareRezona Louw