Poor service

I opened an account online. No courtesy call or email other than your card will be delivered to you. Which is still fine. The issue started when I attempted to EFT money into this account, it bounced immediately, I then called customer service and was advised that the account will only be active once I receive the card and if then have to make a physical payment at the ATM. A day later I received an sms to say my account is active and ready to use I then attempted the EFT again bear in mind i haven’t received the card yet. The second attempt failed again, I then called ABSA again only to be told I missed the 24 hours deadline for making a payment and there is now a digital hold on my account, 2 different stories and how was I supposed to know I was supposed to transfer money within 24 hours? On the line with the lady from customer service and she gives me the email address of the department I have to contact. Poor service. I emailed them and yet I am still waiting on a response. The account is still on hold.