HM
Hope Mbi-Zar
1 reviews | Active since Nov 2020
16 Nov 2020, 14:20
Poor service
We've been here with my mom to change the card as she received an SMS that it will be blocked should she fail to...from 12pm now it's 14:30 and we not done yet the service is very slow it's so not acceptable.
Rosslyn branch
Helpful (0)
Replies (1)0
Replies (1)
Absa's replyOfficial
16 Nov 2020, 15:33Dear Hope Mbi-Zar Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***3. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care
Absa's reply16 Nov 2020, 15:33
Official
Dear Hope Mbi-Zar Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***3. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care