MM
Marcia M
1 reviews | Active since Dec 2013
13 Jan 2021, 11:34
POOR SERVICE
On the 26th October 2020 I went to Absa Chris Hani Mall Vosloorus for assistance it was a very busy day for them so I had to be patient as I really needed their assistance, finally It was my turn I was with the gentleman for almost an hour filling in a Retrenchment claim form, Today 13/01/2021 I just decided to do a follow up with the call center and to my surprise the was no form submitted on that specific date. I’m really disappointed , so I have to start the process again it’s not fair …………
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Absa's replyOfficial
13 Jan 2021, 13:13Dear Marcia, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***0. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care
Absa's reply13 Jan 2021, 13:13
Official
Dear Marcia, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***0. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care