EB
Erika B
1 reviews | Active since Nov 2020
17 Nov 2020, 19:31
Poor service
My old frail parents lodged an insurance claim more than 2 weeks ago...excuse after excuse why ABSA INSURANCE have not come to fix their roof where rain is pouring in every time there's downpour...I may not make enquiries on their behalf without a power of attorney....in my view shockingly poor service.
Helpful (0)
Replies (1)0
Replies (1)
Absa's replyOfficial
18 Nov 2020, 13:29Dear Erika
Thank you for bringing this matter to our attention. Kindly provide us with your Parents account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. Kindly provide us with your Parents account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Absa's reply18 Nov 2020, 13:29
Official
Dear Erika
Thank you for bringing this matter to our attention. Kindly provide us with your Parents account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. Kindly provide us with your Parents account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management