POOR service & CRAZY banking costs

As a valued ABSA customer for close to 20 years, I feel utterly disgusted writing this complaint.<br> <br> I have lately checked my fiance's bank account, and noticed that ABSA is absolutely ripping her off with the banking fees charged. She falls in a relatively low income bracket, and pays over R300 a month, while myself, in a significantly higher, pays only R110. <br> <br> My problem is - on Monday 30 Nov-15 - she went to the bank and changed options. The consultant SAID to her, that she will net get billed higher this month, as she was wrongly on a more expensive option. This is strange to me. As usually ABSA is very quick to notice you are in a higher income bracket, and then automatically just adjusts your banking fees without letting you know (found that out the hard way). But never will they realise a client is paying WAYYYYY too much on their banking portfolio. It makes me sick.<br> <br> I absolutely demand a refund of the banking costs - and a personal apology for poor service from the bank, or the next step will be Beeld and Burger. Shocker.