Poor service & clueless staff
Here is a warning to all those that bank with this useless bank to be very alert. Absa hates it when you ask about the Flisp payment. I have asked them a question since October regarding the flisp money that the same Absa has received but not confirming.
I have been dealing with Vanessa who promised to resolve my matter before end of business today but my issue is still not resolved.
Absa's Consultants are clueless shame. I went to The Fourways branch and called the Home Loans, spoke to Patricia for almost 25 minutes still the issue is still not resolved. I hate being loyal to this useless bank
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Replies (1)Absa's replyOfficial
10 Dec 2019, 09:30Dear Piliswa
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Best regards,
Absa's reply10 Dec 2019, 09:30
Official
Dear Piliswa
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Best regards,
