1 reviews | Active since Oct 2016

06 Dec 2019, 15:47

Poor service & clueless staff

Here is a warning to all those that bank with this useless bank to be very alert. Absa hates it when you ask about the Flisp payment. I have asked them a question since October regarding the flisp money that the same Absa has received but not confirming.

I have been dealing with Vanessa who promised to resolve my matter before end of business today but my issue is still not resolved.

Absa's Consultants are clueless shame. I went to The Fourways branch and called the Home Loans, spoke to Patricia for almost 25 minutes still the issue is still not resolved. I hate being loyal to this useless bank

0
Replies (1)
Absa
Absa's reply10 Dec 2019, 09:30
Official
Dear Piliswa

Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically. 

Regards
 Lebogang Mashiane 
 Specialist Case Manager
 Customer Value Management 

Best regards,