Poor service

I am extremely disappointed and distressed with ABSA.

In March 2023, as a student preparing for an internship in China, I went to ABSA to open a savings account to receive my stipend. Instead, ABSA opened a cheque account without my knowledge or consent.

I never used this account to receive my stipend. The only transaction I made was a R300 deposit so that I could close the account. I also called ABSA to close it, but they failed to do so.

Now, despite my requests, ABSA has referred me to debt collectors (Symington & De Kok Attorneys, ***) who are calling me daily and threatening me. This is causing me serious depression, anxiety, and fear of being blacklisted, especially since I am unemployed.

This matter is unfair and unacceptable. I request that ABSA:

1. Urgently close and cancel the account without penalties.

2. Remove all charges and listings linked to this account.

3. Confirm in writing that debt collectors will stop harassing me.

I trusted ABSA with my student banking needs, but instead I have been left stressed and harassed. This must be resolved urgently.