Poor Service

My name is Lydia Phaka

My Mom passed away 8 Months ago and she has a will with Absa. We've been trying to access the will and every time we go to Absa Branches to get help we dont get help. The lawyer who was appointed to handle my mom's will is telling us that in order for her to read the will to us we need to pay her R40 000. We under so much distress and my family and i are unemployed.

Her name is Dimakatso Chauke, that's the lawyer whose handling this matter for us, she doesnt call at all to advise on the way forward, what needs to get done etc. Everytime an absa Consultant at the branch they call her, her PA advises that she is busy.

what is the point of having a will only to find out that in order to have it read out to the family one needs to pay ? mama was paying absa the fees while she was alive to make sure that her last wishes were met.

can we please get someone who will sort this out for us asap as we even tried getting a letter of authority but they refusing to give it to use because the will hasn't been read.

your co-operation will be appreciated and we also deserve a closure.