Poor Service-Card still blocked

<p>I recently tried to withdraw and was unable to. I found out that Absa required my FICA documents. I was at the Brixton Branch before I was unable to withdraw and was not advised that my card would be blocked and I was not given correct information from Vuyo, one of the service consultants. I've provided an affidavit and id copy to the FICA department, but my card is still blocked. I've logged a complaint with the absa action line and just called the head office.I'm going to refer this matter to the Ombudsman</p>