Poor service

So Since My multiple Emails, Phone calls, and requests to speak to management seeing as Team leaders wont take my calls, or return my calls as promised, eventually 3 months later after actually applying for payment relief, Absa has finally come through as per a agent. (this is yet to be confirmed at the end of this month as this is what was told to me after every single call.)

However in this same period i have incurred so much admin costs, and i was advised, "please email everydaybanking" they will assist you.

Did that.

Sir TAT is 14 working days.

Again its nearly 3 months. AGAIN today, I emailed, any feedback its long outside of Turn around time and IM STILL incurring COSTS due to ABSA's Extremely POOR SERVICE.

If you thought of choosing ABSA as your bank, id seriously rethink that.

This is the first time i actually needed assistance in over 15years as a customer of ABSA and just a year ago instead of changing banks as i was planning to i chose to remain loyal to my bank.

Had i known that this would be the outcome id be at FNB a year ago already, as ive seen the great service my Fiance received with her bank.

I'll just leave this over here and let you, the consumer decide what's best for YOU!

Thanks!