Poor service by absa life

I have an absa life policy with dreaded disease for my wife. In December 2022 she was diagnosed with stage 2 cancer. I lodge an very long claim with absa and without any consultation or reasoning, the assessor judged that my wife's cancer only warrented 50% payout. Absa life is not forthcoming with any information...

Absa life just ignore your emails... The assessor Gugulethu Qwabe is unreachable nor available. Hence all mail to her has not been answered. My broker unfortunately is retired and the new replacement who is Krishal Harrinarain has attempted to send documents were just the claim forms.

Now, absa, please advise how your assessors who are not medical qualified staff, can make an assessment of this (as they certainly did not contact the doctors that we filled in) and what is the criteria for this assessment.. I have repeatedly asked for the Critical Illness claim event tables (see Appendix C) but abds refuses to send this information.

Becareful with absa life policies. They sound good but the service is horrific and painful especially when it is needed the most. I see it with my wife suffering yet absa is happy to continue the painful treatment of poor customer service and denying her her basic claim that she has being paying years for.

Really sad that absa takes money but can not honor their policy by sending the full information to their clients and resolving this matter.