Poor Service by ABSA Internet Banking Department in S.A

<p>I have been having challenges in logging into my internet banking since 29 March 2017. I then called the internet banking section for assistance and was advised to change the browser from Internet Explorer to Google Chrome, however this still didnt help. I was also advised to reboot my laptop which also didnt work.</p> <p> </p> <p>On 03 April 2017 I went into the branch at OR Tambo International Airport and my internet pin and password was reset, however this didnt work either. The consultant called internet call centre and spoke to Reatlegile Matsho who requested me to email her all my details which i did on the same day.</p> <p> </p> <p>On 04th April 2017, I called Reatlegile Matsho to follow up and for a reference number, unfortunately she hasnt read my email at the time of my call. She started searching my email and found it. She then said she will escalate the matter to the Technicians and i will hear from her by the end of the day. On 05th April 2017, I called again and Kgomotso said Reatlegile is not avaialable and that there is still no reference number for my call.</p> <p> </p> <p>This is seriously frustrating because i was not able to process my EFT's for end of March due to this issue and the fact that the staff care less about the query.</p> <p> </p> <p>I have been with ABSA for 15 years and I must say this is poor service at its best and will never recommend them to anyone.</p> <p> </p> <p>Regards</p> <p>Mashadi</p>