Poor service by Absa Idirect & Whitey's Panel Beaters

I had an accident on the 9th of June 2018 Absa Idirect approved my claim sent my car to Whitey's Collision Center in Pretoria to this day my car is not yet fixed Whitey's has been sending me one message every second day saying my car is at panel beating bay, I am sick and tired of this, the manager at the panel beater doesn't have a time frame as to when will my car be ready that... Mind you Absa decided to take my car to a panel beater who isn't athourised to fix BMW how pathetic is this? I will be shopping around for better insurance because this is utter rubish I expect NB: the manager at Whitey's panel beaters doesn't have estimated time when my car will be ready for God sake it's almost two months how worst can service be it was a fender and door damage with a bit of front wheel damage ????????