Poor service by ABSA

I would not even rate ABSA Bank one star. I have been attempting now for more than a year to close my late wife's account, without ANY success. The only communication I received was that the lady dealing with it was on leave!!! Really, how long does ABSA-employees get leave?? And it is not a matter of millions or billions that remained in the account. The service is PATHETIC, a shame and totally unprofessional. ABSA is very quick to tackle their clients if the client has a problem. I would at least have expected the courtesy of an email to state that it is in process, date of estimated completion, or anything to confirm receipt, etc. Will now turn to social media on all platforms to share this absolutely pathetic service!!!!