Poor service by Absa

A year and a half ago, Absa told me that I must renew my credit card. Firstly the courier they used delivered my new card to Absa branch in Brakpan and not the Absa at Carnival Mall as requested. However, this card did not work everywhere and I was at the Absa branch at the waterfront in Capetown and my card did not work there on the inside or at the shop I visited before going to the branch. On my return, i phoned to have my card replaced as it didn't function properly. That did not go well either as it took me a couple of calls to convince Absa that they have to replace my card. Then my real problems started, I requested again to have my new card delivered to Absa at Carnival Mall. However, the courier thought better and wanted to deliver to my workplace. They phoned me on Thursday to say that the will deliver the card, they didn't. Then they phoned me again the Friday to say they will deliver the card, they didn't. In the afternoon or Saturday, they phoned me to say that the driver has been hijacked. I left on Monday morning to Oudtshoorn and the office phoned me to say they want to deliver the card. I told them to tell the courier that I cancel my card and don't want it as I needed it for the toll roads along the way. I was so upset by this poor service that I canceled my card. Being a customer of Absa for more than 40 years I decided to renew my card. They told me that I have to apply again to get a card. NOW THAT IS impossible to do it online as after a couple of days I phoned to ask what the progress is and they told me that the form wasn't filled in completely. I wanted to complete it but could not do it as the message was that the application expired. I phoned for assistance and was told someone will phone me back which never materialized. I received yesterday an SMS saying that I must complete the form with the reference number they gave me to complete the Form and an e-mail saying the same. That didn't work either. How can Absa who issued me a faulty card and failed to deliver it ask me to apply again while they have my complete record.