Poor service by Absa

I transferred money from my Absa account into an incorrect Absa account and immediately alerted Absa of the mistake. I was told to contact the person and request him to transfer it back into my account. I immediately did that and he sent a mail to Absa to request them to transfer it back into my account. 2 and half weeks later it’s not done. I have been with Absa since 1994 and the problems I have experienced the past 8 months say it’s time to move to a better bank. My card has been blocked to buy online and there’s no explanation. The cash send service was blocked in December for no reason. I have had enough of this poor service. Now an incorrect urgent transfer is still not resolved ??