Poor Service

Once again Pathetic Service and I am tired of this. As soon as this Covid-19 Pandemic is over, I am settling and closing all my accounts with ABSA, even switching my Home Loan to another institution as I requested information regarding this as well via email. Just wanted to let you know (See below previous complaint as well. Tried phoning ABSA numerous times, spent an hour on the phone listening to music an then just get cut off. If you get through, which is very seldom, ABSA are unable to assist over the phone, saying I must come in to a branch. Why do I pay for Premium Banking, etc. if nothing can be done over the phone. Like I mentioned to ABSA. I know this is a difficult time and that you are busy, etc, but we cannot pay for service and receive non. Marco Jonck <***>Fri, Apr 3, 12:57 PM to actionline Hi there, I understand that ABSA is quite busy at the moment, but this is unacceptable. Tried to phone ABSA Premium Banking. Was literally on the phone listening to music for one hour (60 minutes), after which I was just cut off the line. I have some possible ***** queries and personal banking issues I want to resolve with ABSA, but I have no luck in doing so. Can someone from Premium Banking please give me a call as soon as possible. Kind Regards,Marco Jonck ***)