Poor service
Your Richards Bay branch is honestly the worst branch you guys have and you need to do something about it. Every other month when I go there they want to update my FICA, for what? Its not like my ID details change every other day. I opened an account online, submitted all my documents online, yet they wanted me to resubmit documents when i already have a credit card with the bank.
The lines are also very long unnecessarily. The consultants are way too slow and give poor service
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Absa's replyOfficial
09 Jun 2023, 09:23Dear Customer
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***7 Kind regards,Group Customer CareBasani Hlungwane
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***7 Kind regards,Group Customer CareBasani Hlungwane
Absa's reply09 Jun 2023, 09:23
Official
Dear Customer
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***7 Kind regards,Group Customer CareBasani Hlungwane
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***7 Kind regards,Group Customer CareBasani Hlungwane