ZN
Zanele N
1 reviews | Active since Jun 2022
27 Jun 2022, 11:21
Poor service
I went to Zambezi branch in Pretoria to close my account and I was told the account cannot be closed at the bank, but I will recieve a call to confirm. I recieved the call after 2 days and I still confirmed that I wanted to closed the account, however the bank kept it active and accumulating charges. Now I keep getting calls from Vericred for the R8000 that I apparently owe ABSA.
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Absa's replyOfficial
27 Jun 2022, 12:42Dear Zanele Noqobo Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***0. Kind regards,Group Customer CareRezona Louw
Absa's reply27 Jun 2022, 12:42
Official
Dear Zanele Noqobo Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***0. Kind regards,Group Customer CareRezona Louw